The AI capability 'In app search' works by leveraging advanced technologies to deliver accurate and relevant results for chimney repair companies. When a user enters a query or question related to chimney repairs in the search bar, Deskhero's platform utilizes traditional search methods as well as OpenAI Embeddings. The system then searches through various data sources, including knowledge base articles, previous tickets, and scraped domain information, to find the most relevant information. The retrieved data is then processed by ChatGPT, an AI model, which generates human-like replies based on the attached data. The response is presented to the user as a search response or a suggested reply if it was a ticket.
Use case 1
Searching for specific chimney repair techniques - Chimney repair companies can utilize the 'In app search' to find specific repair techniques for different types of chimneys. For example, if a technician needs guidance on repairing a brick chimney with mortar damage, they can enter the query 'How to repair brick chimney mortar?' in the search bar. The AI capability will search through the available data sources and provide step-by-step instructions, recommended tools, and safety precautions for an effective repair process.
Use case 2
Accessing customer-specific repair history - When dealing with recurring customers, chimney repair companies can benefit from the 'In app search' to access customer-specific repair history. By entering the customer's name or address in the search bar, technicians can retrieve previous tickets and resolutions associated with that customer. This enables them to provide personalized service, understand the customer's unique needs, and ensure consistency in repair processes.
Use case 3
Exploring innovative chimney repair solutions - The 'In app search' empowers chimney repair companies to stay updated with the latest industry trends and innovative repair solutions. Technicians can search for keywords like 'New chimney repair technologies' or 'Alternative chimney liner materials' to explore emerging techniques and materials. The AI capability will retrieve relevant knowledge base articles or scraped domain data that highlight cutting-edge solutions, allowing companies to adapt and offer advanced repair services.
