IronPath Infrastructure manages multiple large-scale railway projects simultaneously, involving various teams and stakeholders. They use Deskhero's user groups and kanban board features to organize their teams and manage their projects efficiently.
Deskhero's advanced AI capabilities have significantly improved IronPath's project collaboration. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero generates suggested replies for project-related queries. This has reduced the time taken to resolve issues and improved communication among teams.
IronPath also uses Deskhero's REST API to integrate their project management tools with the platform. This has created a unified platform for all their project-related communications, making it easier for teams to collaborate and share information.
Furthermore, IronPath has utilized Deskhero's custom fields feature to create project-specific fields in their support tickets. This has made it easier for them to categorize and track project-related issues, improving their project management efficiency.
Overall, Deskhero has played a crucial role in improving project collaboration and communication in IronPath Infrastructure, thanks to its advanced AI capabilities and versatile features.
How does Deskhero's AI capabilities improve project collaboration?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for project-related queries. This reduces the time taken to resolve issues and improves communication among teams, thereby enhancing project collaboration.
Can Deskhero be integrated with project management tools?
Yes, Deskhero comes with a REST API that allows you to integrate your project management tools with the platform, creating a unified platform for all your project-related communications.
How does Deskhero help in tracking project-related issues?
Deskhero allows you to create custom fields in your support tickets. This makes it easier for you to categorize and track project-related issues, improving your project management efficiency.
* This article provides an example of how a fictive company in the Civil Engineering for Railways industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.