Improving Helpdesk Services with AI-Powered Deskhero

Civil engineering services - Urban Infrastructure Solutions *1

Improving Helpdesk Services with AI-Powered Deskhero

Urban Infrastructure Solutions deals with a diverse range of clients and stakeholders. To manage their queries and requests efficiently, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket and generate suggested replies, helping the company respond quickly and accurately to each query.

The company also uses Deskhero's knowledge base feature to store all their project documents, manuals, and policies. The AI capabilities of Deskhero analyze these files and generate relevant content that is used to enhance search results and provide quick answers to customer queries.

Urban Infrastructure Solutions has an extensive website with detailed information about their projects and services. The company uses Deskhero's website scraping feature to extract useful information from their website. This data is then analyzed by the AI to provide relevant content for customer support.

With Deskhero's custom fields and user groups, Urban Infrastructure Solutions can categorize their customers and tailor their responses accordingly. The AI capabilities of Deskhero further enhance this by analyzing the customer's previous interactions and suggesting personalized responses.

Overall, Deskhero's advanced AI capabilities have enabled Urban Infrastructure Solutions to provide efficient and personalized customer support, improving customer satisfaction and reducing the workload of their customer support team.


How does the AI suggest replies to tickets?
Deskhero's AI analyzes the content of the ticket and uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.

How does the AI enhance search results in the knowledge base?
The AI analyzes the content of the knowledge base and uses OpenAI embeddings to find relevant content. This content is then used to enhance the search results.

How does the AI personalize responses?
The AI analyzes the customer's previous interactions and uses this information to suggest personalized responses.


* This article provides an example of how a fictive company in the Civil engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.