ClimateSolutions Inc. has a vast amount of data in the form of previous tickets, knowledge base articles, and uploaded files like policies, manuals, presentations, and scraped website data. Deskhero's advanced AI capabilities leverage OpenAI Embeddings from this data to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This not only enhances the efficiency of the customer support team but also ensures that the responses are accurate and relevant.
The company also utilizes Deskhero's comprehensive search bar feature, which is enhanced by AI to provide more accurate results. This allows the support team to quickly find the information they need to resolve customer queries, reducing the response time significantly.
Deskhero's AI capabilities also come into play in managing the company's knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This makes it easier for the company to keep their knowledge base updated and relevant.
With the help of Deskhero's REST API, ClimateSolutions Inc. has been able to integrate the platform with their existing systems, further enhancing the efficiency of their operations. The API allows them to automate various tasks, such as ticket management and user group management, freeing up their team's time to focus on more important tasks.
Overall, Deskhero's advanced AI capabilities have allowed ClimateSolutions Inc. to streamline their customer support and knowledge management processes, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI enhance the efficiency of the customer support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies. This reduces the time taken to respond to customer queries and ensures that the responses are accurate and relevant.
How does Deskhero help in managing the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This makes it easier to keep the knowledge base updated and relevant.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems. This can help automate various tasks, enhancing the efficiency of operations.
* This article provides an example of how a fictive company in the Climate Change Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.