Timekeepers Clock Maintenance, a leading company in the clock cleaning and maintenance industry, faced challenges in managing customer inquiries and providing timely responses. They turned to Deskhero to leverage its advanced AI capabilities to enhance their customer support services.
Using Deskhero's AI features, Timekeepers was able to automatically generate suggested replies to customer inquiries based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduced the response time and improved the quality of their customer service.
Deskhero's AI also enhanced the search results on Timekeepers' helpdesk. When customers searched for information, the AI used OpenAI Embeddings to find the most relevant content from various sources, providing comprehensive and accurate answers.
Furthermore, Timekeepers utilized Deskhero's REST API to integrate the platform with their existing systems, allowing seamless data exchange and further improving the efficiency of their customer support.
Overall, Deskhero's advanced AI capabilities have enabled Timekeepers Clock Maintenance to provide faster, more accurate, and more efficient customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is made on the helpdesk, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources, providing comprehensive and accurate answers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems, allowing seamless data exchange.
* This article provides an example of how a fictive company in the Clock Cleaning and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.