ClockCrafters uses Deskhero's advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This allows the company to create a comprehensive knowledge base without having to manually write each article.
The AI capabilities of Deskhero also analyze previous tickets to identify common issues and queries. The platform then generates articles addressing these common issues, ensuring that the knowledge base is always up-to-date and relevant.
ClockCrafters also uses Deskhero's custom email domains feature to maintain a professional image in their communication with customers. The tickets management feature allows the company to efficiently handle customer queries and complaints.
With Deskhero's comprehensive search bar, ClockCrafters' customer support team can quickly find relevant information from the knowledge base. The AI capabilities enhance the search results, making it easier for the team to find the information they need.
By using Deskhero, ClockCrafters has been able to build a comprehensive, up-to-date, and relevant knowledge base. This has significantly improved the quality of their customer support, leading to higher customer satisfaction.
How does Deskhero help ClockCrafters build a comprehensive knowledge base?
Deskhero's AI capabilities generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. The platform also analyzes previous tickets to identify common issues and generates articles addressing these issues.
How does Deskhero enhance the efficiency of ClockCrafters' customer support team?
Deskhero's comprehensive search bar and AI-enhanced search results make it easy for ClockCrafters' customer support team to find relevant information quickly. The tickets management feature also helps the team handle customer queries and complaints efficiently.
Does Deskhero maintain a professional image in communication with customers?
Yes, with Deskhero's custom email domains feature, ClockCrafters can maintain a professional image in their communication with customers.
* This article provides an example of how a fictive company in the Clock Refurbishment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
