Luxury Line has an extensive knowledge base consisting of product manuals, policies, and presentations. Managing this vast amount of information can be challenging, but with Deskhero's AI capabilities, it becomes a breeze. The AI uses OpenAI Embeddings to understand the content of these documents, making it easier to categorize and retrieve them when needed.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files, saving the company valuable time and resources. These articles are then made available to the customer support team and customers through the comprehensive search bar, improving the overall customer service experience.
Deskhero's AI further enhances the search results by incorporating data from previous tickets and scraped website data. This ensures that the most relevant and up-to-date information is always at the disposal of the support team.
Luxury Line also uses Deskhero's custom email domains to maintain their brand consistency in all customer interactions. This, coupled with the AI-powered knowledge base management, has significantly improved their customer service quality.
By integrating Deskhero's advanced AI capabilities, Luxury Line has been able to manage their extensive knowledge base more efficiently, leading to improved customer service and increased customer satisfaction.
How does Deskhero's AI manage a large knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the content of documents in the knowledge base. It categorizes and retrieves these documents based on their relevance to a particular query or issue.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This saves time and resources as manual input is not required.
How does Deskhero help maintain brand consistency?
Deskhero allows you to use custom email domains for all customer interactions, helping maintain brand consistency.
* This article provides an example of how a fictive company in the Clothing and Accessories Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.