Urban Threads receives hundreds of customer inquiries daily, ranging from order status updates to return requests. Managing these tickets manually was time-consuming and occasionally led to delayed responses. By implementing Deskhero's AI-powered ticket management system, Urban Threads was able to automate ticket categorization and prioritization, significantly reducing response times.
The AI capabilities of Deskhero also help in generating suggested replies. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals. This feature has significantly reduced the time spent by customer service representatives on drafting responses, allowing them to handle more tickets within the same timeframe.
Deskhero's AI also enhances search results, making it easier for customer service representatives to find relevant information quickly. This feature is particularly useful when dealing with complex inquiries that require referencing multiple sources.
Furthermore, Urban Threads has utilized Deskhero's custom fields and user groups features to segment their customers based on their purchase history and preferences. This allows for more personalized communication, improving customer satisfaction.
Overall, Urban Threads has seen a significant improvement in their customer support efficiency since implementing Deskhero. The platform's advanced AI capabilities have not only automated routine tasks but also improved the quality of customer interactions.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system uses OpenAI Embeddings to categorize and prioritize tickets automatically. It also generates suggested replies based on previous tickets, knowledge base articles, and uploaded files.
How does Deskhero enhance search results?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This makes it easier for customer service representatives to find the information they need quickly.
Can Deskhero be used to personalize customer communication?
Yes, Deskhero's custom fields and user groups features can be used to segment customers based on various factors such as purchase history and preferences. This allows for more personalized communication.
* This article provides an example of how a fictive company in the Clothing and clothing accessories stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
