ClothCraft receives numerous customer queries and complaints daily. Managing these tickets manually was a challenging task. With Deskhero, they were able to automate ticket management using AI. The system categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
Deskhero's AI capabilities also help in generating suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the system provides relevant and accurate responses. This feature has not only reduced the response time but also improved the quality of customer service.
Moreover, the Kanban board feature provided by Deskhero has made it easier for the support team to track the progress of each ticket. This has improved the transparency and efficiency of their operations.
ClothCraft also uses the custom fields and user groups features of Deskhero to personalize their customer support. They can now tailor their responses based on the customer's purchase history, preferences, and past interactions. This level of personalization has significantly improved customer satisfaction.
Lastly, the REST API provided by Deskhero has enabled ClothCraft to integrate their existing systems with the platform. This seamless integration has further streamlined their operations and made their customer support more efficient.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automate the process of ticket management. It categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
How does the Kanban board feature work in Deskhero?
The Kanban board feature in Deskhero provides a visual representation of the tickets, making it easier for the support team to track their progress.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Clothing and Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.