Agglomerate Energy, a prominent player in the coal agglomeration industry, was struggling with maintaining an up-to-date and comprehensive knowledge base. They implemented Deskhero to leverage its advanced AI capabilities and improve their knowledge base.
Deskhero's AI capabilities allowed Agglomerate Energy to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This not only expanded their knowledge base but also ensured that it was always updated with the latest information.
The AI used OpenAI Embeddings from these sources to enhance search results, making it easier for both the support team and customers to find relevant information. This significantly improved the efficiency of the customer support process and increased customer satisfaction.
Deskhero's REST API also allowed Agglomerate Energy to integrate their existing systems with the platform, ensuring seamless data flow and better utilization of resources. The custom email domains feature gave them the flexibility to maintain their brand identity in their communication.
By leveraging Deskhero's advanced AI capabilities, Agglomerate Energy was able to enhance their knowledge base, improve search results, and provide better customer support.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. It uses OpenAI Embeddings from these sources to enhance search results, making it easier to find relevant information.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows companies to integrate their existing systems with the platform, ensuring seamless data flow and better utilization of resources.
How does the custom email domains feature help in maintaining brand identity?
The custom email domains feature in Deskhero gives companies the flexibility to use their own email domains for communication, helping them maintain their brand identity.
* This article provides an example of how a fictive company in the Coal Agglomeration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.