DeepEarth Minerals receives a high volume of customer queries every day. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The company also uses Deskhero's custom fields and user groups features to categorize and assign tickets. This ensures that the right team handles each query, leading to faster resolution times and improved customer satisfaction.
DeepEarth Minerals also uses Deskhero's AI to enhance its search results. When customers use the search bar, the AI uses the embeddings to provide the most relevant results. This has made it easier for customers to find the information they need without having to contact customer support.
Additionally, DeepEarth Minerals uses Deskhero's REST API to integrate the platform with its existing systems. This has allowed the company to leverage the benefits of Deskhero's AI capabilities without causing any disruption to its current operations.
Overall, Deskhero's advanced AI capabilities have significantly improved DeepEarth Minerals' support services, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to understand the nature of the query and assigns it to the appropriate department. This ensures that the right team handles each issue, leading to faster resolution times.
How does Deskhero enhance search results?
When customers use the search bar, Deskhero's AI uses the embeddings to provide the most relevant results. This makes it easier for customers to find the information they need without having to contact customer support.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
* This article provides an example of how a fictive company in the Coal mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.