Oceanic Freight Corp receives a high volume of customer queries daily, ranging from shipment tracking to pricing inquiries. The company leverages Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This has resulted in faster response times and increased customer satisfaction.
The company also utilizes the AI-powered comprehensive search bar to quickly find relevant information. The AI enhances search results by analyzing the context of the search query and providing the most relevant results. This feature has significantly reduced the time spent on searching for information and has improved the productivity of the customer support team.
Oceanic Freight Corp has also benefited from Deskhero's ability to generate knowledge base articles from various file formats. The AI analyzes the content of Word, PowerPoint, and PDF files, and generates relevant articles. This feature has not only saved time but also improved the quality of the knowledge base.
Deskhero's REST API has enabled Oceanic Freight Corp to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have transformed Oceanic Freight Corp's customer support services. The company has reported improved efficiency, increased customer satisfaction, and significant time savings.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This leads to faster response times and improved customer satisfaction.
How does the AI-powered search bar work?
The AI-powered search bar analyzes the context of the search query and provides the most relevant results. This significantly reduces the time spent on searching for information.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, improving the overall efficiency of operations.
* This article provides an example of how a fictive company in the Coastal Container Shipping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
