Oceanic Freight Co., a leading coastal freight water transport company, was struggling with managing customer queries and complaints. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Deskhero has significantly improved the efficiency of Oceanic Freight Co.'s customer support team.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps the customer support team find relevant content quickly and efficiently, reducing the time spent on each ticket.
The AI also generates suggested replies using OpenAI's ChatGPT, which has greatly reduced the time taken to respond to customer queries. This has led to improved customer satisfaction and a significant reduction in the backlog of customer queries.
Furthermore, Deskhero's comprehensive search bar has made it easier for the customer support team to find relevant information. The AI-enhanced search results provide the most relevant information first, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have transformed Oceanic Freight Co.'s customer support operations, making them more efficient and effective.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content quickly and efficiently. It also generates suggested replies, reducing the time taken to respond to customer queries.
What is the impact of Deskhero's AI on customer satisfaction?
By reducing the time taken to respond to customer queries and providing accurate information, Deskhero's AI has significantly improved customer satisfaction.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to provide the most relevant information first, making it easier for the customer support team to find the information they need.
* This article provides an example of how a fictive company in the Coastal freight water transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.