Ocean Explorer receives hundreds of inquiries daily about tour schedules, pricing, safety measures, and more. With Deskhero's ticket management feature, they can efficiently sort and prioritize these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest responses, significantly reducing the time spent on each ticket.
The company also uses Deskhero's custom fields and user groups features to categorize inquiries based on their nature and assign them to the appropriate team. This ensures that each inquiry is handled by the right person, improving the overall quality of customer support.
Ocean Explorer has a vast knowledge base, including safety manuals, tour guides, and policy documents. Using Deskhero's AI, they can generate articles from these files, making it easier for customers to find the information they need. The AI also enhances search results, making the knowledge base more user-friendly.
Deskhero's website scraping feature is used by Ocean Explorer to keep their knowledge base up-to-date. The AI scrapes relevant websites for new information about coastal tours, safety regulations, and more, ensuring that their customers always have access to the latest information.
Finally, Ocean Explorer uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the power of Deskhero's AI across their entire operation, further enhancing their customer support.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses to new inquiries. This reduces the time spent on each ticket and improves the accuracy of responses.
How does Ocean Explorer use Deskhero's website scraping feature?
Ocean Explorer uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes relevant websites for new information about coastal tours, safety regulations, and more.
How does Ocean Explorer integrate Deskhero with their existing systems?
Ocean Explorer uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the power of Deskhero's AI across their entire operation.
* This article provides an example of how a fictive company in the Coastal Tour Boats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
