CoinCrafters Ltd. has a vast knowledge base that includes information about coin minting processes, order tracking, and technical specifications. However, customers often found it challenging to find the information they needed.
With Deskhero, CoinCrafters was able to leverage advanced AI capabilities to enhance their knowledge base. The AI system used OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to improve the relevance of search results.
Deskhero's AI also generated knowledge base articles from Word, PowerPoint, and PDF files uploaded by CoinCrafters. This automated process saved significant time and effort, allowing the support team to focus on more complex customer queries.
The AI-powered comprehensive search bar made it easy for customers to find relevant information quickly. This improved the effectiveness of the customer self-service portal and reduced the load on the support team.
By leveraging Deskhero's AI capabilities, CoinCrafters has significantly improved their knowledge base, making it a powerful tool for customer self-service.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to improve the relevance of search results. It can also generate new knowledge base articles from uploaded Word, PowerPoint, and PDF files.
Does Deskhero improve customer self-service?
Yes, Deskhero's AI-powered comprehensive search bar makes it easy for customers to find relevant information quickly. This enhances the effectiveness of the customer self-service portal.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automation saves significant time and effort for the support team.
* This article provides an example of how a fictive company in the Coin minting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
