ColdForm Precision Inc. was struggling with managing an increasing volume of customer queries and complaints. Their existing system was unable to keep up with the demand, leading to delayed responses and dissatisfied customers.
They turned to Deskhero for a solution. With its advanced AI capabilities, Deskhero was able to analyze and categorize incoming tickets, prioritizing them based on urgency. This allowed the support team to respond to critical issues promptly, improving their response times.
Deskhero's AI also suggested replies based on previous tickets and knowledge base articles, reducing the time spent by the support team on formulating responses. This not only sped up the resolution process but also ensured consistent and accurate information was provided to the customers.
Furthermore, the AI was able to enhance search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This made it easier for the support team to find relevant information and resolve issues more efficiently.
Since implementing Deskhero, ColdForm Precision Inc. has seen a significant improvement in their customer satisfaction rates. They have also been able to handle a larger volume of tickets without increasing their support team size.
How does Deskhero prioritize tickets?
Deskhero uses advanced AI to analyze and categorize incoming tickets, prioritizing them based on urgency. This allows the support team to respond to critical issues promptly.
How does Deskhero suggest replies?
Deskhero's AI suggests replies based on previous tickets and knowledge base articles. This reduces the time spent by the support team on formulating responses and ensures consistent and accurate information is provided to the customers.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This makes it easier for the support team to find relevant information and resolve issues more efficiently.
* This article provides an example of how a fictive company in the Cold Forming/Drawing for Precision Shapes and Profiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
