MetalCurve Co. deals with a wide range of customer queries every day. To handle these efficiently, they use Deskhero's ticket management system. Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This significantly reduces the time taken to respond to queries and ensures that the responses are accurate and relevant.
Deskhero's AI also enhances the search results on MetalCurve's knowledge base. When a search is made, the AI uses embeddings from the knowledge base articles, previous tickets, and scraped website data to provide the most relevant and comprehensive results. This has led to a significant decrease in the number of tickets raised, as customers are able to find the information they need quickly and easily.
Furthermore, MetalCurve uses Deskhero's custom fields and user groups features to categorize and prioritize customer queries. This ensures that high-priority tickets are addressed promptly, improving customer satisfaction.
Finally, MetalCurve uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their existing workflows.
In conclusion, Deskhero's advanced AI capabilities have transformed MetalCurve's customer support, making it more efficient and customer-centric.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is made, Deskhero's AI uses embeddings from the knowledge base articles, previous tickets, and scraped website data to provide the most relevant and comprehensive results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Cold Rolling of Medium Width Strip industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.