Polaris Storage Solutions receives numerous customer inquiries daily about storage availability, temperature specifications, and delivery schedules. Using Deskhero's advanced AI capabilities, they can manage these inquiries more efficiently. The AI leverages OpenAI Embeddings from prior tickets, knowledge base articles, and uploaded files to find pertinent content and generate suggested responses.
Deskhero's AI capabilities have significantly reduced the response time to customer inquiries. By auto-suggesting responses based on the inquiry's context, the support team can provide quick and precise answers. This not only enhances customer satisfaction but also lessens the support team's workload.
The comprehensive search bar and REST API of Deskhero also enable Polaris Storage Solutions to integrate their existing systems with the platform. This integration ensures that all necessary information is easily accessible when responding to customer inquiries.
With Deskhero, Polaris Storage Solutions has also been able to develop a robust knowledge base. The platform's capability to generate articles from Word, PowerPoint, and PDF files has simplified the creation of a comprehensive and searchable information database.
Lastly, Deskhero's website scraping feature enables Polaris Storage Solutions to keep their knowledge base updated with the latest industry trends and regulations. This ensures that their support team is always equipped with the most recent information.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings to analyze the context of a customer inquiry and suggest relevant responses. This reduces the time taken to formulate a response, resulting in quicker resolution of customer inquiries.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring all necessary information is easily accessible when responding to customer inquiries.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest industry trends and regulations. This information is then added to the knowledge base, ensuring it remains current and comprehensive.
* This article provides an example of how a fictive company in the Cold storage warehousing and storage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.