GreenCollect uses the AI capabilities of Deskhero to automatically generate suggested replies for customer queries. This feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
The comprehensive search bar powered by AI has made it easier for the customer support team at GreenCollect to find relevant information quickly. The AI-enhanced search results have improved the efficiency of the team, allowing them to handle more customer queries in less time.
GreenCollect also uses the AI capabilities of Deskhero to manage their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for the company to keep their knowledge base up-to-date, ensuring that customers always have access to the most recent information.
The REST API provided by Deskhero allows GreenCollect to integrate the platform with their existing systems. This has made it easier for the company to manage their customer support services, as they can now handle everything from one place.
Overall, the advanced AI capabilities of Deskhero have greatly improved the efficiency of GreenCollect's customer support services. The company has been able to handle more customer queries in less time, improving customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to generate suggested replies.
How does the AI enhance the search results?
The AI uses the same data sources as for generating replies to enhance the search results. It finds the most relevant content based on the search query.
How does the AI manage the knowledge base?
The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Commercial Collection of Non-Hazardous Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
