LendFast was facing a significant challenge in managing the large volume of customer queries and complaints. They needed a solution that could handle this volume efficiently without compromising on the quality of service.
Deskhero provided the perfect solution with its advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data, Deskhero was able to generate suggested replies for the customer support team.
This significantly reduced the time taken to respond to customer queries, as the support team no longer had to manually search for information. Instead, they could rely on the AI-generated suggestions to provide quick and accurate responses.
In addition, the comprehensive search bar enhanced by AI made it easier for the support team to find relevant content when needed. This further improved the efficiency of the support process.
Overall, LendFast was able to streamline their customer support and improve response times, leading to increased customer satisfaction.
How does Deskhero's AI capabilities help in improving response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies for the customer support team. This reduces the time taken to respond to customer queries as the support team no longer has to manually search for information.
Can Deskhero's AI capabilities be used to find relevant content?
Yes, Deskhero's comprehensive search bar is enhanced by AI, making it easier for the support team to find relevant content when needed.
What are the benefits of using Deskhero for customer support?
Deskhero helps streamline customer support processes, improve response times, and increase customer satisfaction.
* This article provides an example of how a fictive company in the Commercial Lending industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.