MetroSpaces interacts with a diverse range of clients daily. To manage these interactions efficiently, they use Deskhero's customer support and helpdesk services.
Deskhero's AI capabilities have been instrumental in improving MetroSpaces' communication efficiency. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to respond to queries and improved the quality of responses.
The kanban board feature of Deskhero allows MetroSpaces to visualize their workflow and track the progress of each query. This has improved their task management and ensured that no query is overlooked.
With the help of Deskhero's custom email domains feature, MetroSpaces has been able to maintain a professional image in their communication. They can now send emails from their own domain, enhancing their brand identity.
Deskhero's REST API has allowed MetroSpaces to integrate their existing systems with Deskhero, providing a seamless experience for their customer support team.
How has Deskhero's AI capabilities improved MetroSpaces' communication efficiency?
The AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the time taken to respond to queries and improving the quality of responses.
How does MetroSpaces use the kanban board feature of Deskhero?
MetroSpaces uses the kanban board feature to visualize their workflow and track the progress of each query, improving their task management.
How does MetroSpaces use the custom email domains feature of Deskhero?
MetroSpaces uses the custom email domains feature to send emails from their own domain, enhancing their brand identity.
* This article provides an example of how a fictive company in the Commercial Real Estate industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.