CommodiTrade receives a high volume of customer queries daily regarding trading procedures, market trends, and account management. The company uses Deskhero's ticket management feature to organize these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
CommodiTrade also leverages Deskhero's custom fields and user groups features to categorize customers based on their trading preferences and query types. This allows the company to provide personalized support and improve customer satisfaction.
The company utilizes Deskhero's website scraping feature to keep its knowledge base updated with the latest commodity market news and trends. The AI capabilities of Deskhero analyze this data and enhance the search results, providing customers with accurate and up-to-date information.
CommodiTrade uses Deskhero's REST API to integrate the platform with its existing CRM system. This enables the company to have a unified view of customer interactions and improve its support services.
Finally, the advanced AI capabilities of Deskhero help CommodiTrade in identifying common customer issues and trends. This allows the company to proactively address these issues and continuously improve its support services.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to customer queries. This significantly reduces the time taken to respond to customers.
How does Deskhero's website scraping feature help in keeping the knowledge base updated?
Deskhero's website scraping feature automatically updates the knowledge base with the latest commodity market news and trends. The AI capabilities of Deskhero analyze this data and enhance the search results, providing customers with accurate and up-to-date information.
How does Deskhero help in improving customer satisfaction?
Deskhero allows companies to categorize customers based on their trading preferences and query types. This enables companies to provide personalized support and improve customer satisfaction.
* This article provides an example of how a fictive company in the Commodity Brokerage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
