UrbanExpress, a prominent commuter rail transport company, was seeking ways to improve their customer experience. They chose Deskhero for its advanced AI capabilities that could enhance their customer support services.
Using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero's AI was able to understand the context of customer queries and suggest relevant replies. This led to faster response times and more accurate answers, greatly improving the customer experience.
Deskhero's AI also enhanced the search function, enabling support agents to quickly find relevant information. This not only improved the accuracy of responses but also reduced the time customers had to wait for a resolution.
In addition to improving customer support, Deskhero's AI capabilities were used to analyze customer feedback and identify areas of improvement. This allowed UrbanExpress to proactively address issues and continuously improve their services.
By leveraging Deskhero's AI capabilities, UrbanExpress has significantly improved their customer experience, leading to higher customer retention and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI suggests relevant replies to customer queries based on an understanding of the context, gained from OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This leads to faster response times.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI enhances the search function, enabling support agents to quickly find relevant information. This improves the accuracy of responses.
How does Deskhero's AI help improve services?
Deskhero's AI analyzes customer feedback to identify areas of improvement. This allows companies to proactively address issues and continuously improve their services.
* This article provides an example of how a fictive company in the Commuter Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
