ProNet Services handles a high volume of customer queries daily. To manage this efficiently, the company uses Deskhero's AI capabilities to generate suggested replies. By analyzing previous tickets, knowledge base articles, and uploaded files, Deskhero provides relevant content suggestions, helping the company respond to customers quickly and accurately.
The company also leverages Deskhero's AI-powered search bar to enhance the accuracy of its knowledge base search. The AI considers the context of the search query, enabling agents to find the most relevant information quickly. This not only improves the efficiency of the support team but also enhances the customer service experience.
ProNet Services uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI analyzes the scraped data, identifies important updates, and incorporates them into the knowledge base, ensuring that the support team always has the latest information.
With Deskhero's REST API, ProNet Services integrates the platform with its existing systems, facilitating seamless data sharing and improving operational efficiency. The company also benefits from custom fields, user groups, and structured data lists, which further streamline its customer service operations.
In conclusion, Deskhero's advanced AI capabilities have enabled ProNet Services to deliver superior customer service, marked by quick and accurate responses, an up-to-date knowledge base, and efficient operations.
How does Deskhero generate suggested replies?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and uploaded files. Based on this analysis, it provides relevant content suggestions, helping agents respond to customers quickly and accurately.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from specified websites. The AI then analyzes this data, identifies important updates, and incorporates them into the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, facilitating seamless data sharing and improving operational efficiency.
* This article provides an example of how a fictive company in the Computer facilities management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.