NanoTech Designs uses Deskhero's AI capabilities to manage their large volume of customer queries. The platform's ticket management system uses OpenAI Embeddings to analyze previous tickets and suggest replies, significantly reducing response times.
The company also uses Deskhero's AI-powered comprehensive search bar to deliver accurate and relevant search results. This feature has reduced the time customers spend searching for information and increased customer satisfaction.
NanoTech Designs leverages Deskhero's AI-powered Knowledge Base feature to generate articles from various sources such as Word, PowerPoint, PDF files, and the company's website. This ensures the knowledge base is always updated with the latest information.
Deskhero's custom fields and user groups features allow NanoTech Designs to categorize and prioritize tickets effectively. This has improved the company's ability to provide personalized support to its customers.
Overall, Deskhero's advanced AI capabilities have significantly improved NanoTech Designs' helpdesk services by automating responses, enhancing search results, and keeping the knowledge base updated.
How has Deskhero improved NanoTech Designs' helpdesk services?
Deskhero's advanced AI capabilities have automated responses, enhanced search results, and kept the knowledge base updated, significantly improving NanoTech Designs' helpdesk services.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to deliver accurate and relevant search results based on the user's query.
How does Deskhero keep the knowledge base updated?
Deskhero's AI-powered Knowledge Base feature generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Computer hardware design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
