SoftSolutions Ltd. provides computer programming services to a wide range of clients. They receive numerous queries and requests for assistance from their clients daily. Managing these requests manually was challenging and time-consuming. With Deskhero, they can now automate many of these tasks and improve their helpdesk services.
Deskhero's advanced AI capabilities use OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis helps in generating suggested replies for client queries, reducing the workload on the helpdesk team.
The AI also enhances search results, making it easier for the helpdesk team to find relevant information quickly. This feature has significantly improved the team's productivity and reduced the time taken to resolve client issues.
Furthermore, the AI-powered knowledge base of Deskhero helps SoftSolutions to generate articles from various file formats. This feature has made it easier for the company to share information with clients and reduce the number of repetitive queries.
Overall, Deskhero's AI capabilities have revolutionized the way SoftSolutions manages its helpdesk services, making them more efficient and effective.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis helps in generating suggested replies for client queries, reducing the workload on the helpdesk team.
How does Deskhero's AI enhance search results?
Deskhero's AI improves search results by analyzing the data from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for the helpdesk team to find relevant information quickly.
How does Deskhero's AI-powered knowledge base work?
Deskhero's AI-powered knowledge base generates articles from various file formats like Word, PowerPoint, and PDF. This makes it easier for the company to share information with clients and reduce the number of repetitive queries.
* This article provides an example of how a fictive company in the Computer Programmers and Software Developers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
