CompRepair Corp has an extensive knowledge base, with articles generated from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. However, they were facing challenges in effectively utilizing this wealth of information.
By implementing Deskhero's advanced AI capabilities, CompRepair Corp was able to leverage OpenAI Embeddings to analyze the content of their knowledge base. This enabled the AI to understand the content and context of each article, enhancing the search results and making it easier for the support team to find relevant information.
The AI also generated suggested replies based on the knowledge base content, reducing the time spent by the support team on crafting responses. This not only improved the efficiency of the support team but also ensured that the responses were accurate and comprehensive.
Furthermore, the AI capabilities were integrated with the REST API, allowing CompRepair Corp to automate parts of their support process. This resulted in a more streamlined workflow and improved customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved CompRepair Corp's utilization of their knowledge base, leading to better customer support services.
How does Deskhero's AI help in utilizing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base. This enables it to understand the content and context of each article, enhancing the search results and making it easier to find relevant information.
How does the AI generate suggested replies?
The AI analyzes the content of the knowledge base and generates suggested replies based on this analysis. This reduces the time spent by the support team on crafting responses and ensures that the responses are accurate and comprehensive.
Can Deskhero's AI capabilities be used to automate parts of the support process?
Yes, Deskhero's AI capabilities can be integrated with the REST API, allowing for automation of certain processes. This results in a more streamlined workflow and improved customer satisfaction.
* This article provides an example of how a fictive company in the Computer Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.