CyberShield Security was struggling with managing the increasing volume of customer support tickets. The manual process was inefficient and often resulted in delayed responses.
They implemented Deskhero to automate their ticket management process. Deskhero's advanced AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI then used this content to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhanced search results, making it easier for the support team to find relevant information quickly.
Furthermore, Deskhero's AI capabilities allowed CyberShield Security to identify common issues and trends in customer queries. This enabled them to proactively address these issues and improve their services.
Overall, Deskhero's AI capabilities have significantly improved CyberShield Security's customer support operations and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries, significantly reducing the time taken to respond and improving ticket management.
Can Deskhero's AI identify trends in customer queries?
Yes, Deskhero's AI can identify common issues and trends in customer queries, enabling companies to proactively address these issues.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources to find relevant content quickly.
* This article provides an example of how a fictive company in the Computer Science industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
