BreakIt Concrete Solutions, a leading provider of concrete breaking and removing services, was struggling with a high volume of customer queries and complaints. Their manual process of handling tickets was slow and inefficient, leading to customer dissatisfaction.
With Deskhero, BreakIt was able to automate their ticket management system. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allowed the system to find relevant content and generate suggested replies, significantly reducing response times.
Deskhero's comprehensive search bar also improved the efficiency of BreakIt's customer support team. The AI-enhanced search results enabled the team to quickly find and provide accurate information to customers, improving the quality of their service.
Furthermore, Deskhero's website scraping feature allowed BreakIt to keep their knowledge base up-to-date with the latest industry trends and regulations. This ensured that the AI system always had the most relevant and accurate information to draw from when generating responses.
Overall, Deskhero's advanced AI capabilities have enabled BreakIt Concrete Solutions to provide faster, more accurate customer support, leading to improved customer satisfaction and loyalty.
How has Deskhero improved BreakIt's response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
How does Deskhero help BreakIt provide accurate information to customers?
Deskhero's comprehensive search bar and AI-enhanced search results enable BreakIt's customer support team to quickly find and provide accurate information to customers.
How does Deskhero keep BreakIt's knowledge base up-to-date?
Deskhero's website scraping feature allows BreakIt to keep their knowledge base up-to-date with the latest industry trends and regulations.
* This article provides an example of how a fictive company in the Concrete Breaking & Removing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.