Horizon Homes deals with a multitude of customer queries and complaints every day. With Deskhero's AI capabilities, these tickets are managed more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The AI-powered search bar in Deskhero has been a boon for Horizon Homes' support team. It uses OpenAI Embeddings to enhance search results, enabling the team to find relevant content quickly. This feature has improved the overall efficiency of the support team and increased customer satisfaction.
Deskhero's knowledge base is another feature that Horizon Homes finds invaluable. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has made it easier for the company to keep their knowledge base updated with the latest information.
Custom fields and structured data lists in Deskhero allow Horizon Homes to categorize and prioritize tickets effectively. The AI capabilities of the platform have made it possible to automate this process, saving the support team valuable time.
Finally, Deskhero's REST API has allowed Horizon Homes to integrate the platform with their existing systems seamlessly. This has further streamlined their customer support process, making it more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to a ticket.
How does Deskhero's AI enhance search results?
The AI-powered search bar in Deskhero uses OpenAI Embeddings to provide more relevant search results. This makes it easier for the support team to find the information they need quickly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses custom fields and structured data lists to categorize and prioritize tickets. This process can be automated, making ticket management more efficient.
* This article provides an example of how a fictive company in the Condominium and Townhome Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.