PlanIt receives numerous customer inquiries every day, ranging from general event details to specific questions about event schedules. Deskhero's ticket management feature allows PlanIt to effectively sort, track, and respond to these inquiries. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond.
Deskhero's advanced AI capabilities have allowed PlanIt to automate many of its customer support processes. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This not only saves time for the support team but also ensures that customers receive consistent and accurate responses.
The AI also enhances the search functionality of Deskhero. When a customer searches for information, the AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can find the information they need without having to wait for a response from the support team.
Moreover, PlanIt uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate team members. This helps in managing the workload and ensures that each inquiry is handled by the right person.
In conclusion, Deskhero's advanced AI capabilities have helped PlanIt to provide efficient and effective customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that customers receive consistent and accurate responses.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses the embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can find the information they need without having to wait for a response from the support team.
How does PlanIt use Deskhero's custom fields and user groups features?
PlanIt uses these features to categorize tickets and assign them to the appropriate team members. This helps in managing the workload and ensures that each inquiry is handled by the right person.
* This article provides an example of how a fictive company in the Conference and Event Planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
