MegaMachines Rental receives a large number of queries every day about equipment availability, rental terms, and technical specifications. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced the time spent by customer support agents in crafting responses, thereby improving response times.
The AI also enhances search results, making it easier for support agents to find relevant information. This is particularly useful when dealing with complex technical queries that require detailed knowledge of the equipment. The AI sifts through uploaded files like policies, manuals, presentations, and scraped website data to provide the most accurate and relevant information.
Deskhero's AI also helps in managing tickets more efficiently. It categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly. This has resulted in improved customer satisfaction and reduced backlog of unresolved tickets.
Furthermore, the AI capabilities have been instrumental in expanding the company's knowledge base. It generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has led to a robust and comprehensive knowledge base that is continuously updated with the latest information.
With Deskhero, MegaMachines Rental has transformed its customer support, making it more efficient and responsive. The advanced AI capabilities have not only improved the day-to-day operations but also provided strategic insights that have helped in business growth.
How has Deskhero improved response times at MegaMachines Rental?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, reducing the time spent by customer support agents in crafting responses.
How does Deskhero's AI manage tickets?
The AI categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly.
How does Deskhero's AI contribute to the knowledge base?
The AI generates articles from word, powerpoint, pdf files, and scrapes data from the company's website, leading to a robust and continuously updated knowledge base.
* This article provides an example of how a fictive company in the Construction Equipment Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
