CleanBuild Solutions receives numerous customer queries daily, ranging from service inquiries to complaints. They used Deskhero's advanced AI capabilities to manage these interactions efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI capabilities also enhanced the search results on the CleanBuild Solutions' helpdesk. The comprehensive search bar powered by AI provides more relevant and accurate results, improving the user experience. It also reduces the load on the customer support team as users can find solutions to their problems quickly and easily.
Deskhero's AI also helps in managing tickets more effectively. It categorizes and prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly. This has resulted in improved customer satisfaction and loyalty.
CleanBuild Solutions also uses Deskhero's AI to analyze customer interactions and feedback. The insights gained from this analysis help the company to identify areas of improvement and develop strategies to enhance their services.
With Deskhero's AI capabilities, CleanBuild Solutions has been able to provide efficient and effective customer support, resulting in increased customer satisfaction and reduced operational costs.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the search results?
The AI-powered comprehensive search bar in Deskhero provides more relevant and accurate results by leveraging the OpenAI Embeddings. This improves the user experience and reduces the load on the customer support team.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly, resulting in improved customer satisfaction.
* This article provides an example of how a fictive company in the Construction Site Cleanup industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
