TechAdvisory Solutions provides consultancy services to tech companies around the world. They have a vast repository of knowledge base articles, policies, manuals, and presentations that are used to resolve client queries and issues. However, managing this knowledge base and finding relevant information was becoming increasingly difficult.
With Deskhero, TechAdvisory was able to leverage the platform's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only streamlined the process of creating and updating the knowledge base but also ensured that the most up-to-date information was always available.
The AI also enhanced the search results by using OpenAI Embeddings from the knowledge base and other resources. This made it easier for the support team to find relevant information quickly and efficiently.
Deskhero's user groups and custom email domains allowed TechAdvisory to segment their clients and provide personalized support. This led to improved client satisfaction and retention.
Overall, Deskhero's AI capabilities have significantly improved TechAdvisory's knowledge management and client support operations.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from Word, PowerPoint, PDF files, and scraped website data to automatically generate knowledge base articles. This streamlines the process of creating and updating the knowledge base and ensures that the most up-to-date information is always available.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other resources to enhance the search results. This makes it easier for the support team to find relevant information quickly and efficiently.
How does Deskhero help in client segmentation?
Deskhero provides features like user groups and custom email domains that allow you to segment your clients and provide personalized support. This leads to improved client satisfaction and retention.
* This article provides an example of how a fictive company in the Consultancy and Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
