TechSolve Consulting, a leading IT consultancy firm, was struggling with managing an increasing volume of client queries. The manual process was time-consuming and often led to delayed responses, affecting client satisfaction.
With Deskhero, TechSolve was able to automate their ticket management process. The platform's AI capabilities enabled them to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This significantly reduced the time taken to respond to queries, improving client satisfaction.
Deskhero's website scraping feature also proved beneficial for TechSolve. The firm was able to scrape relevant data from their clients' websites, which was then used by the AI to generate more accurate and personalized responses.
The comprehensive search bar, powered by OpenAI Embeddings, made it easy for TechSolve's support team to find relevant content quickly. The AI-enhanced search results ensured that they had all the necessary information at their fingertips, enabling them to provide better support to their clients.
Overall, Deskhero's advanced AI capabilities have transformed TechSolve's customer support process, making it more efficient and effective.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. It uses this data to understand the context of the query and provide the most relevant response.
What is the benefit of the website scraping feature?
The website scraping feature allows you to extract relevant data from your clients' websites. This data is then used by the AI to generate more accurate and personalized responses to client queries.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to improve the relevance of search results. It uses the data from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content based on the search query.
* This article provides an example of how a fictive company in the Consultants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.