Inkwell Advisors deals with a wide range of customer queries daily. Managing these queries and ensuring timely and accurate responses was a challenge for the company.
Deskhero's advanced AI capabilities have helped Inkwell Advisors overcome this challenge. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to tickets and improved the quality of responses.
The AI also enhances the search results within the platform. When a customer support representative searches for information to assist a customer, the AI uses the embeddings to find the most relevant content. This has made it easier for representatives to find the information they need, further improving the response time.
Inkwell Advisors also uses Deskhero's user groups feature to assign tickets to the appropriate team based on their nature. This, coupled with the AI's suggested replies, has made their customer support process more efficient and effective.
Overall, Deskhero's advanced AI capabilities have transformed Inkwell Advisors' customer support process, making it faster, more efficient, and more effective.
How has Deskhero's AI capabilities improved Inkwell Advisors' response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This has significantly reduced the time taken to respond to tickets and improved the quality of responses.
How does the AI enhance search results within the platform?
When a customer support representative searches for information, the AI uses OpenAI Embeddings to find the most relevant content, making it easier for representatives to find the information they need.
How does Inkwell Advisors use Deskhero's user groups feature?
Inkwell Advisors uses the user groups feature to assign tickets to the appropriate team based on their nature. This makes their customer support process more organized and efficient.
* This article provides an example of how a fictive company in the Consultation services for newspaper publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
