TechSolve Consulting handles a high volume of customer queries daily, ranging from simple questions about their services to complex technical issues. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by customer service agents on each ticket. This has resulted in faster response times and improved customer satisfaction rates.
Additionally, TechSolve uses Deskhero's AI-enhanced search function to quickly find relevant information from their extensive knowledge base and other resources. This feature is particularly useful for handling complex technical queries that require detailed and accurate responses.
The company also benefits from Deskhero's custom fields and structured data lists, which allow them to categorize and prioritize tickets effectively. This ensures that urgent or high-priority issues are addressed promptly.
Overall, Deskhero's AI capabilities have enabled TechSolve Consulting to provide more efficient and effective customer support, improving their reputation as a reliable IT solutions provider.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, reducing the time customer service agents need to spend on each ticket.
How does Deskhero help with complex technical queries?
Deskhero's AI-enhanced search function allows customer service agents to quickly find relevant information from an extensive knowledge base and other resources. This is particularly useful for handling complex technical queries that require detailed and accurate responses.
How does Deskhero ensure high-priority issues are addressed promptly?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize tickets effectively. This ensures that urgent or high-priority issues are addressed promptly.
* This article provides an example of how a fictive company in the Consulting Services for IT Solutions Implementation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
