TechBazaar has a vast range of products, and customers often have questions about product specifications, usage, and troubleshooting. To address this, TechBazaar uses Deskhero to maintain a comprehensive knowledge base. The AI capabilities of Deskhero allow them to generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website.
The AI-powered search bar has made it easier for customers to find relevant information in the knowledge base. It uses AI embeddings to deliver accurate and fast results, improving the overall user experience.
TechBazaar also uses Deskhero's AI to suggest related articles to customers. This proactive approach has reduced the number of support tickets and improved customer satisfaction.
By leveraging Deskhero's REST API, TechBazaar has integrated the platform with their website and mobile app. This has made the knowledge base more accessible to customers, leading to a reduction in support tickets.
Overall, Deskhero's advanced AI capabilities have helped TechBazaar to create a more comprehensive and user-friendly knowledge base. This has led to a decrease in support tickets and an increase in customer satisfaction.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scrape data from the website. This makes it easier to create a comprehensive knowledge base.
How does the AI-powered search bar improve the user experience?
The AI-powered search bar uses AI embeddings to deliver accurate and fast results. This makes it easier for users to find the information they need, thereby improving the overall user experience.
How does Deskhero's AI suggest related articles?
Deskhero's AI analyzes the user's query and the content of the knowledge base to suggest related articles. This proactive approach helps to provide users with more comprehensive information and reduces the number of support tickets.
* This article provides an example of how a fictive company in the Consumer Electronics Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.