BrightHome Appliances receives thousands of customer queries daily, ranging from product usage instructions to troubleshooting. Managing these queries was a significant challenge until they implemented Deskhero. With Deskhero's advanced AI capabilities, BrightHome can now automatically generate responses to common queries using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and policies.
The AI-powered search bar in Deskhero has been a game-changer for BrightHome's customer support team. It leverages OpenAI Embeddings to provide relevant search results, making it easier for the team to find the information they need quickly. This has reduced the time spent on each ticket, enabling the team to handle more queries in less time.
Deskhero's AI also helps BrightHome to keep their knowledge base up-to-date. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the most recent and relevant information is always available for both the support team and customers.
With Deskhero's custom email domains and user groups, BrightHome has been able to organize their support team more efficiently. They can assign tickets to specific groups based on the nature of the query, ensuring that the right team handles each issue. This has improved the quality of their support and increased customer satisfaction.
Overall, BrightHome Appliances has found Deskhero's advanced AI capabilities to be invaluable in managing their customer support. It has not only improved their efficiency but also enhanced the quality of their support, leading to higher customer satisfaction.
How does Deskhero's AI generate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and policies to generate suggested replies to customer queries.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar leverages OpenAI Embeddings to provide relevant search results, making it easier for the support team to find the information they need quickly.
How does Deskhero help in keeping the knowledge base up-to-date?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Consumer Goods Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.