ContainerConnect receives hundreds of customer queries daily, ranging from leasing inquiries to technical issues. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management and AI capabilities, they can now efficiently categorize, prioritize, and respond to tickets. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, reducing response time and improving customer satisfaction.
The company also uses Deskhero's custom fields and structured data lists to organize customer information and track the status of their containers. This has eliminated the need for manual data entry and tracking, freeing up their staff to focus on more critical tasks.
With Deskhero's advanced search bar, ContainerConnect can quickly find relevant information from their vast database of tickets, knowledge base articles, and uploaded files. The AI enhances the search results by considering the context of the search query, making it easier for the support team to find the information they need.
ContainerConnect has also benefited from Deskhero's website scraping feature. They use it to keep an eye on market trends and competitor activities, which helps them make informed business decisions. The scraped data is also used by the AI to provide more accurate and relevant responses to customer queries.
Finally, ContainerConnect uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their workflow and improved data consistency across different platforms.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to customer queries. This reduces the time it takes to respond to tickets and improves the quality of the responses.
How does Deskhero's website scraping feature benefit ContainerConnect?
ContainerConnect uses Deskhero's website scraping feature to monitor market trends and competitor activities. The scraped data is also used by the AI to provide more accurate and relevant responses to customer queries.
How does ContainerConnect use Deskhero's REST API?
ContainerConnect uses Deskhero's REST API to integrate the platform with their existing systems. This streamlines their workflow and ensures data consistency across different platforms.
* This article provides an example of how a fictive company in the Container leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
