CartonCraft Inc. receives hundreds of customer queries daily about their products, production process, and delivery timelines. To manage these, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
Deskhero's AI also enhances the search results on CartonCraft's helpdesk. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This feature has improved the efficiency of CartonCraft's customer support team by providing them with the most relevant information quickly.
The knowledge base of Deskhero is another feature that CartonCraft finds invaluable. Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has allowed CartonCraft to build a comprehensive knowledge base without investing additional resources.
CartonCraft also uses Deskhero's custom fields and user groups features to categorize their customers and queries. This helps in providing personalized responses and improves customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled CartonCraft Inc. to provide efficient and effective customer support, improving their brand image and customer loyalty.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries and enhance search results. This reduces the response time and provides the most relevant information quickly.
Can Deskhero generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This allows you to build a comprehensive knowledge base without investing additional resources.
Can Deskhero categorize customers and queries?
Yes, Deskhero allows you to create custom fields and user groups to categorize your customers and queries. This helps in providing personalized responses and improves customer satisfaction.
* This article provides an example of how a fictive company in the Converting activities for the production of folded cartons, window envelopes and labels from paper or plastic materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
