WordCrafters Inc. receives a high volume of customer inquiries daily, ranging from service-related questions to specific editing requests. The company uses Deskhero's ticket management feature to organize these inquiries effectively. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, saving the support team considerable time.
The AI-powered comprehensive search bar is another feature that WordCrafters Inc. finds invaluable. It allows the support team to quickly find relevant information from the vast amount of data available, enhancing their response time and accuracy.
Deskhero's AI also aids in maintaining and updating the knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This automation reduces the manual effort required and ensures the knowledge base is always up-to-date.
WordCrafters Inc. also utilizes the custom fields and user groups features to categorize their customers and inquiries better. This categorization, combined with the AI's ability to suggest replies based on past interactions, provides personalized and accurate responses to customers.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of WordCrafters Inc.'s customer support, leading to increased customer satisfaction and reduced operational costs.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It analyzes this data to understand the context and provide the most relevant response.
How does the AI-powered search bar work?
The AI-powered search bar uses the same OpenAI Embeddings to search through all available data quickly and accurately. It can find relevant information based on the search query, enhancing the response time and accuracy of the support team.
Can Deskhero's AI update the knowledge base automatically?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This automation ensures the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Copywriting/Editing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
