CoreMaster Drilling receives numerous customer inquiries daily about their services, equipment, and technical issues. The company uses Deskhero's ticket management system to handle these inquiries efficiently. However, the high volume of tickets often leads to delays in response times.
With Deskhero's advanced AI capabilities, CoreMaster Drilling can now automate responses to common customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This has significantly reduced the time spent on each ticket, improving the overall efficiency of the support team.
Furthermore, the AI's ability to learn from past interactions allows it to provide increasingly accurate and relevant responses over time. This continuous learning process has resulted in a significant improvement in customer satisfaction rates.
By integrating Deskhero's AI capabilities into their customer support operations, CoreMaster Drilling has been able to provide faster, more accurate responses to customer inquiries, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry. It then generates a suggested reply based on this information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI embeddings to understand the context of the search query. It then provides the most relevant results based on this understanding.
How does Deskhero's AI improve over time?
Deskhero's AI learns from every interaction. As it processes more tickets, it becomes better at understanding the context of inquiries and providing accurate, relevant responses.
* This article provides an example of how a fictive company in the Core Drilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.