Alpha Advisory has a large clientele that often requires quick and accurate responses to their queries. With Deskhero, they can manage all their customer tickets in one place, ensuring no query is left unanswered. The kanban board feature allows them to track the progress of each ticket, making their process more efficient.
The advanced AI capabilities of Deskhero have significantly improved the quality of their customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can suggest relevant replies to customer queries. This not only speeds up the response time but also ensures the accuracy of the information provided.
Deskhero's comprehensive search bar, enhanced by AI, helps Alpha Advisory's support team find relevant content quickly. Whether it's a past ticket, a knowledge base article, or a policy document, the search bar can find it in seconds. This saves valuable time for the support team and allows them to focus on providing excellent customer service.
Deskhero's REST API allows Alpha Advisory to integrate the platform with their existing systems, creating a seamless workflow. The custom fields and email domains feature enable them to personalize the platform according to their needs, further enhancing their efficiency.
By using Deskhero, Alpha Advisory has been able to provide faster, more accurate customer support, improving their client satisfaction and retention rates.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant content from past tickets, knowledge base articles, and uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Corporate Finance and Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.