Beauty Bliss has a vast range of products, each with its own set of usage instructions, ingredients, and benefits. They use Deskhero's structured data lists and custom fields to organize this information in their knowledge base.
Deskhero's advanced AI capabilities are used to generate knowledge base articles from word, PowerPoint, and PDF files. This allows Beauty Bliss to quickly populate their knowledge base with accurate and detailed information about their products.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant articles.
Furthermore, Beauty Bliss uses Deskhero's user groups feature to provide different levels of access to the knowledge base. This ensures that only authorized personnel can edit the information, maintaining the accuracy of the knowledge base.
Finally, Beauty Bliss uses Deskhero's REST API to integrate the platform with their e-commerce website, providing customers with easy access to the knowledge base.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from word, PowerPoint, and PDF files to generate knowledge base articles. This allows for quick and accurate population of the knowledge base.
How does the AI enhance the search results in the knowledge base?
When customers search for information, the AI uses the embeddings to find the most relevant articles, making it easier for customers to find the information they need.
How does Beauty Bliss use Deskhero's user groups feature?
Beauty Bliss uses Deskhero's user groups feature to provide different levels of access to the knowledge base. This ensures that only authorized personnel can edit the information.
* This article provides an example of how a fictive company in the Cosmetics Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
