CleanSlate deals with a large number of customer queries and complaints regarding their products. The company uses Deskhero's AI-driven ticket management system to efficiently handle these tickets. The system uses OpenAI Embeddings from previous tickets to suggest replies, significantly reducing the time taken to resolve issues.
The company also uses Deskhero's custom fields feature to categorize tickets based on product type, issue type, and priority level. This helps in prioritizing and assigning tickets to the right team members, improving the overall efficiency of the helpdesk operations.
Deskhero's AI capabilities are further used to analyze patterns in the tickets and identify common issues. This helps CleanSlate in identifying and addressing product-related issues proactively, improving product quality over time.
Moreover, Deskhero's REST API allows CleanSlate to integrate the platform with their existing systems, ensuring seamless data flow and reducing manual work.
Since implementing Deskhero, CleanSlate has seen a significant reduction in ticket resolution time and an improvement in customer satisfaction.
How does Deskhero's AI-driven ticket management system improve efficiency?
Deskhero's AI-driven ticket management system uses OpenAI Embeddings from previous tickets to suggest replies, significantly reducing the time taken to resolve issues. It also helps in categorizing and assigning tickets to the right team members, improving the overall efficiency of the helpdesk operations.
How does Deskhero help in identifying common issues?
Deskhero's AI capabilities are used to analyze patterns in the tickets and identify common issues. This helps in identifying and addressing product-related issues proactively.
How does Deskhero's REST API benefit CleanSlate?
Deskhero's REST API allows CleanSlate to integrate the platform with their existing systems, ensuring seamless data flow and reducing manual work.
* This article provides an example of how a fictive company in the Cosmetics, Toiletries, Cleaning Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
