Fantasia Fabrics has a vast knowledge base consisting of articles, manuals, and presentations related to their costume designs and fabric types. They use Deskhero's AI capabilities to manage this knowledge base effectively and provide quick and accurate responses to customer inquiries.
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and generate relevant responses to customer inquiries. This feature has significantly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
Fantasia also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes data from their website and adds it to the knowledge base, ensuring that the support team always has the latest information at their fingertips.
The AI also enhances the search results within the knowledge base. When the support team searches for specific information, the AI uses embeddings to find the most relevant content, improving the efficiency of the support process.
With Deskhero, Fantasia Fabrics has been able to maintain an up-to-date and efficient knowledge base, provide quick and accurate responses to customer inquiries, and improve overall customer satisfaction.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base. It uses this analysis to generate relevant responses to customer inquiries and enhance the search results within the knowledge base.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's AI scrapes data from the company's website and adds it to the knowledge base. This ensures that the support team always has the latest information available.
How does Deskhero's AI improve the efficiency of the support process?
Deskhero's AI improves the efficiency of the support process by providing quick and accurate responses to customer inquiries and enhancing the search results within the knowledge base.
* This article provides an example of how a fictive company in the Costume Design & Fabrication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
