CounselMe uses Deskhero's AI capabilities to manage their client support tickets. The AI's ability to generate suggested replies from previous tickets, knowledge base articles, and uploaded files helps CounselMe's support team to provide quick and accurate responses to client queries.
Deskhero's website scraping feature enables CounselMe to gather relevant information from their website and other related resources. This provides the support team with a comprehensive understanding of each client's needs and situations.
CounselMe also leverages Deskhero's custom fields feature to categorize tickets based on the type of therapy or therapist involved. This ensures that tickets are routed to the right therapists, leading to faster resolution times and improved client satisfaction.
The knowledge base feature of Deskhero is used by CounselMe to create a self-service portal for clients. The AI capabilities help in generating articles from word, powerpoint, pdf files, enabling clients to find solutions to their problems without needing to contact the support team.
Finally, CounselMe uses Deskhero's REST API to integrate the platform with their existing systems, thus ensuring a seamless workflow and improved productivity.
How does Deskhero's AI capabilities enhance CounselMe's client experience?
Deskhero's AI capabilities help CounselMe to provide quick and accurate responses to client queries by generating suggested replies from previous tickets, knowledge base articles, and uploaded files. It also helps in categorizing tickets and routing them to the right therapists.
How does CounselMe use Deskhero's knowledge base feature?
CounselMe uses Deskhero's knowledge base feature to create a self-service portal for clients. The AI capabilities help in generating articles from various file types, enabling clients to find solutions to their problems without needing to contact the support team.
Does CounselMe integrate Deskhero with their existing systems?
Yes, CounselMe uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and improved productivity.
* This article provides an example of how a fictive company in the Counselling and Therapy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
