ParcelPioneer maintains a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. With Deskhero's AI, they can automatically categorize and tag these articles based on their content, making it easier for the customer support team and customers to find the information they need.
Deskhero's AI also enhances the search functionality of ParcelPioneer's knowledge base. The AI uses OpenAI embeddings from the knowledge base articles to generate more accurate and relevant search results. This feature has significantly improved the usability of ParcelPioneer's knowledge base.
Additionally, ParcelPioneer uses Deskhero's AI to generate suggested replies for customer support tickets based on the knowledge base articles. This feature not only speeds up the response time but also ensures that the responses are accurate and consistent.
ParcelPioneer also uses Deskhero's custom fields and user groups features to manage access to the knowledge base. This ensures that the right individuals have access to the right information, improving the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled ParcelPioneer to effectively manage their extensive knowledge base, improving the quality of support provided to their customers.
How does Deskhero's AI categorize and tag knowledge base articles?
Deskhero's AI uses OpenAI embeddings from the articles to understand their content and automatically assign appropriate categories and tags.
How does Deskhero's AI enhance the search functionality of the knowledge base?
The AI uses embeddings from the knowledge base articles to generate more accurate and relevant search results.
How does Deskhero's AI generate suggested replies for customer support tickets based on the knowledge base articles?
The AI analyzes the content of the ticket and uses OpenAI's ChatGPT to generate a suggested reply based on the knowledge base articles.
* This article provides an example of how a fictive company in the Courier and delivery services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.