QuickMessenger's customer support team was overwhelmed with the increasing volume of customer queries as the company grew. With Deskhero, they were able to streamline their ticket management process. The platform's AI capabilities categorize and prioritize tickets, ensuring that every customer query is addressed in a timely manner.
Deskhero's AI-powered search bar has been a game-changer for QuickMessenger. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide comprehensive and relevant search results. This has significantly reduced the time taken by the support team to find the required information.
QuickMessenger also benefits from Deskhero's custom fields feature. It allows them to capture specific information about each customer query, which is then used by the AI to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the responses.
With Deskhero's website scraping feature, QuickMessenger keeps its knowledge base updated with the latest information from their website. This ensures that the support team is always equipped with the most recent and accurate information.
QuickMessenger has also integrated Deskhero with their existing systems using the platform's REST API. This has further streamlined their customer support operations, enabling them to deliver a superior customer experience.
How does Deskhero's AI capabilities help QuickMessenger manage customer queries effectively?
Deskhero's AI capabilities categorize and prioritize customer queries based on their urgency and relevance. This ensures that every query is addressed in a timely manner, enhancing customer satisfaction.
How does Deskhero's custom fields feature benefit QuickMessenger?
Deskhero's custom fields feature allows QuickMessenger to capture specific information about each customer query. This information is used by the AI to generate suggested replies, speeding up the response time and ensuring the accuracy of the responses.
How does QuickMessenger keep its knowledge base updated?
QuickMessenger uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from their website. This ensures that the support team is always equipped with the most recent and accurate information.
* This article provides an example of how a fictive company in the Courier and messenger services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.